Who We Are

tracenolvia operates from Auburn, New South Wales, providing personal finance education to Australians. We're bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988, which shapes how we handle your information.

Our registered address is 3320/57-59 Queen St, Auburn NSW 2144, Australia. When you reach out to us at info@tracenolvia.com or call +61296309464, you're interacting with our team who follows these privacy standards.

Information We Collect

We gather different types of information depending on how you use our services. Here's what we might collect and why:

Personal Details You Provide

When you sign up for our learning programs or contact us, we ask for basic information like your name, email, phone number, and sometimes your residential address. We also collect educational background details to tailor our finance literacy content to your needs.

Financial Information

Some of our programs involve discussions about personal finance situations. We might collect information about your current financial literacy level, learning goals, and general financial circumstances. We never ask for bank account details or credit card information unless you're making a payment for our services.

Technical Data

Like most websites, we automatically collect certain technical information when you visit tracenolvia.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve your experience and keep our platform running smoothly.

How We Use Your Information

Your data helps us deliver better finance education. We use it to:

• Process your enrollment in learning programs and manage your account
• Send you course materials, updates, and educational resources relevant to your learning path
• Respond to your questions and provide support when you need help
• Improve our curriculum based on how students engage with our content
• Send occasional updates about new courses or features that might interest you
• Meet legal obligations like tax reporting and record keeping
• Protect against fraud and ensure the security of our platform

We don't sell your personal information to third parties. That's not how we operate, and it never will be.

Sharing Your Information

Sometimes we need to share your information with others to provide our services. Here's who might see your data:

Service Providers

We work with trusted third parties who help us run our platform. This includes payment processors for handling course fees, email service providers for sending course materials, and hosting companies that keep our website running. These providers can only use your information to help us deliver our services.

Legal Requirements

If we're legally required to disclose your information—say, by a court order or government authority—we'll comply with those obligations. We'd only do this when legally necessary.

Business Transfers

In the unlikely event that tracenolvia is sold or merges with another organization, your information might be transferred as part of that transaction. You'd be notified if this happens.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. You can exercise these rights by contacting us.

To exercise any of these rights, email us at info@tracenolvia.com with your request. We'll verify your identity before processing requests that involve accessing or changing your information.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include:

• Encrypted connections (SSL/TLS) when you access our website
• Secure storage systems with access controls limiting who can view your data
• Regular security audits and updates to our systems
• Staff training on privacy and data protection practices
• Secure payment processing through certified payment providers

While we work hard to protect your information, no online system is completely secure. We can't guarantee absolute security, but we're committed to maintaining strong protections.

How Long We Keep Your Information

We keep your personal information only as long as necessary for the purposes we collected it. Here's a general guide:

• Active student records: Maintained while you're enrolled and for seven years after completion (for certification and reference purposes)
• Payment records: Kept for seven years to meet Australian tax and accounting requirements
• Marketing preferences: Stored until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months then aggregated or deleted
• Support correspondence: Kept for three years to help resolve any follow-up issues

After these periods, we securely delete or anonymize your information so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies—small text files stored on your device—to remember your preferences and analyze how people use our site. We use:

• Essential cookies: These are necessary for the website to function properly, like keeping you logged in
• Analytics cookies: Help us understand which pages are popular and how visitors navigate our site
• Preference cookies: Remember your settings and choices for a better experience

You can control cookies through your browser settings, though disabling some cookies might affect how our website works for you.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If you're a parent and believe we've accidentally collected information about your child, please contact us immediately and we'll delete it.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your data might be processed overseas—particularly in regions like the United States or Europe where many cloud services are based.

When we transfer data internationally, we ensure adequate protections are in place through contractual agreements that require overseas recipients to handle your information according to Australian privacy standards.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.

The effective date at the top of this policy tells you when it was last updated. We encourage you to check back occasionally to stay informed about how we're protecting your information.

Third-Party Websites

Our website might link to external sites or resources that aren't operated by us. We're not responsible for the privacy practices of these third-party sites. When you leave tracenolvia.com, we encourage you to read the privacy policy of every website you visit.